When is the last time you received a hand written thank you? What about a hand written thank you from a hotel restaurant??I must admit - Old Hickory Steakhouse - you're my first. ;-)
Talk about a personalized customer appreciation initiative. My husband and I recently dined at Old Hickory in the Orlando Gaylord Palms Resort. To my surprise, the following morning the above personalized note was awaiting me underneath the door. I felt like a kid at Christmas. (Alright, that's a bit of an exaggeration - but you get the point).
Short, sweet and simple. It's the little things that keep you coming back for more.
